1. Shipping Methods & Delivery Time

To ensure the highest product quality, all orders are shipped directly from the source warehouse after undergoing a final quality inspection before dispatch.

We currently use 4PX registered direct shipping as our default carrier, allowing customers to track their packages throughout the shipping process.

Upon receiving your order, our team will promptly conduct a quality check and arrange shipment without delay.

Under normal circumstances, your order will be delivered within 7–9 business days.

2. Shipping Cost Estimation

Shipping costs vary depending on the destination country, package weight, and shipping method.

You can use the shipping cost calculator provided on our website to estimate the shipping cost before placing an order.

Shipping cost calculation notes:

• Shipping fees are calculated based on weight (KG).
  
• Unit shipping rates, registration fees, and carrier charges may be adjusted according to market conditions.
  

3. Damaged Package on Delivery

If a package arrives with visible damage to the outer packaging, you have the following options. In either case, all actions must be completed in the presence of the courier — photos taken after the courier has departed will not be accepted by the carrier for claims purposes.
Option A — Refuse Delivery
You may refuse to sign for the parcel. The package will be returned to us, and we will arrange a replacement shipment at no additional cost to you.
Option B — Sign for the Parcel and Document the Damage
If you choose to sign for the parcel, you must complete all of the following steps while the courier is still present:

1. Take clear, well-lit photos of the damaged outer packaging from multiple angles, including the shipping label.
2. Open the package and inspect the products inside. If any items are damaged, take clear photos showing the damage to each affected product.
3. Contact Motech immediately at support@motechcorp.com with your order number, a description of the damage, and all photos attached.

Important: Failure to photograph both the outer packaging and the damaged products in the courier's presence may result in the carrier rejecting the damage claim. Motech will not be able to issue a replacement or refund without valid claim evidence.

4. Notice

Packages inspected by customs or government authorities may experience an additional 1–2 business day delay.

Packages containing incomplete or incorrect information (such as incomplete recipient information, incorrect recipient name, excessive product descriptions, etc.) may experience an additional 1 business day processing delay.

Please ensure that all shipping information is accurate and complete.

5. Intercepting a Shipment

If the package has not yet been shipped, you may request an interception. However, successful interception cannot be guaranteed.

If the first interception attempt is unsuccessful and a second interception is required, additional fees may apply.

Once a package has been shipped, requests to change the recipient or shipping information can only be made if the carrier's system supports such modifications.

For wholesale customers requiring FedEx/DHL/UPS shipping, please contact customer service to arrange it separately.